You're not alone! These questions were taken (in some cases verbatim) from inquiries we've received through emails and on WhatsApp. If you think of another question that might belong on this page, please email firstname.lastname@example.org.
SY 2021-2022 Preguntas frecuentes sobre el regreso a clases
Where can I go for technical support issues?
APS has set up a comprehensive technical troubleshooting page on their site. Visit that first to see if you can fix the issue: https://www.apsva.us/school-year-2020-21/technical-support/
Call the Family Technology Call Center at 703-228-2570 for technical support. 7 a.m. – 9 p.m. Monday through Thursday; 7 a.m. – 6 p.m. on Friday.
Send an email to email@example.com with technical questions.
Don't be afraid to ask other parents for help via WhatsApp. Not on the WhatsApp chats? Email firstname.lastname@example.org for a list of links to join.
What are the Microsoft Teams login credentials?
You can log in to teams using the [studentID]@apsva.us as the email address... and the password that's on back under the studentID. Check out this link for more detailed instructions: https://www.apsva.us/ms-student-technology-tutorials/ms-teams-login/ .
I keep seeing references to my child's email address. Do I need to check their email?
Nope! The email address isn't actually a functioning address - it just allows the kids to log on to apps and devices that belong to APS. It also allows them access to their Google Drive.