Got questions?

You're not alone! These questions were taken (in some cases verbatim) from inquiries we've received through emails and on WhatsApp. If you think of another question that might belong on this page, please email

Technology questions

Where can I go for technical support issues?

  • APS has set up a comprehensive technical troubleshooting page on their site. Visit that first to see if you can fix the issue:

  • Call the Family Technology Call Center at 703-228-2570 for technical support. 7 a.m. – 9 p.m. Monday through Thursday; 7 a.m. – 6 p.m. on Friday.

  • Send an email to with technical questions.

  • Don't be afraid to ask other parents for help via WhatsApp. Not on the WhatsApp chats? Email for a list of links to join.

What are the Microsoft Teams login credentials?

You can log in to teams using the [studentID] as the email address... and the password that's on back under the studentID. Check out this link for more detailed instructions: .

I keep seeing references to my child's email address. Do I need to check their email?

Nope! The email address isn't actually a functioning address - it just allows the kids to log on to apps and devices that belong to APS. It also allows them access to their Google Drive.

General questions

Where can I find the actual schedule for my child's class, not the illustrative/generic one?

  1. Log in to Canvas using the app. You can also access Canvas at this link :

  2. On the Dashboard page, click the square for your child's homeroom teacher.

  3. There should be a picture or link on the page for the daily schedule. Click that for the schedule and Teams links.

How can I contact my child's teacher(s)?

You can send them an email; the staff directory is located here: .

Is there anyone at the school during the day?

Yes, but due to county and state regulations, only a few APS employees are allowed in the building at one time, and no parents or volunteers. If you absolutely must go to the school, call ahead if you can, 703-228-4210. Once you arrive, you can ring the doorbell and someone will come out to help you.

Could someone tell me what the math kits are?

Math kits are manipulatives for counting, etc. They are relatively common items (paper circles for example) but the idea is that all the kids will have the same items to standardize the learning experience.

Is it too late to buy a school supply kit?

Absolutely not! You can purchase one using this link: . You will need to coordinate pickup at Key. Email for assistance.