You're not alone! These questions were taken (in some cases verbatim) from inquiries we've received through emails and on WhatsApp. If you think of another question that might belong on this page, please email firstname.lastname@example.org.
Wifi is working but our iPad can't connect, what's wrong?
Some things to check:
Global Protect is the VPN software, check to see if you're connected by clicking on the global protect app. If it doesn't say "Connected", go to the iPad settings and make sure that the VPN is toggled on. More info here: https://www.apsva.us/digital-learning/digital-learning-device-help/global-protect/ and Here: https://www.apsva.us/esonline/ipad-globalprotect-help/
Hub is an application that APS uses to send updates and to find an iPad if it is lost or stolen. Student devices must be signed into Hub to function correctly. More info here: https://www.apsva.us/digital-learning/digital-learning-device-help/hub/
Where can I go for technical support?
APS has set up a comprehensive technical troubleshooting page on their site. Visit that first to see if you can fix the issue: https://www.apsva.us/school-year-2020-21/technical-support (note these are from SY20-21)
APS has elementary level online learning issue resolution guide here: https://www.apsva.us/esonline/ipad-im-stuck/
Send an email to email@example.com with technical questions.
Don't be afraid to ask other parents for help via WhatsApp. Not on the WhatsApp chats? Email firstname.lastname@example.org for a list of links to join.
What is MyAccess?
MyAccess is a Single Signon solution implemented to simplify logging on to various technologies for learning. It's essential to accessing content on APS issued ipads. Your student logs on using their studentID and password, which can be found on the back of their APS issued iPads. On APS iPads look for the MyAccess@APS app (the app icon is below, sometimes referred to as RapidIdentity). On non-APS devices, use the following url: https://myaccess.apsva.us.
More info can be found here: https://www.apsva.us/esonline/ipad-myaccess-help/.
Where can I find class assignments? -- Canvas!
Canvas is APS's learning management system and is accessible from APS iPads. This is where teachers will post assignments and activities! The Canvas icon is shown below and is labeled "Student" on the APS iPads (for accessing the student view). Login using the studentID and password, which can be found on the back of each student's APS-issued iPad.
Canvas can sometimes be referred to as "Instructure" and can also be accessed from non-APS issued devices by visiting https://myaccess.apsva.us and selecting Canvas once logged in. More information and instructions area available here: https://www.apsva.us/digital-learning/digital-learning-device-help/canvas/
How do I login to a learning app? -- try Clever!
Clever is a service which allows students to access many apps and accounts through a single portal. You access Clever by first logging on to MyAccess, and then launching Clever. Once in Clever you will see icons to your child's learning apps. Click on the one that corresponds to teacher assignments! Examples might be (but are not limited to) Seesaw, Dreambox, KidsAtoZ, and Lexia.
More information can be found here: https://www.apsva.us/esonline/clever/.
What are the Microsoft Teams login credentials?
You can log in to teams using the [studentID]@apsva.us as the email address... and the password that's on back of the APS iPad under the studentID. Check out this link for more detailed instructions: https://www.apsva.us/ms-student-technology-tutorials/ms-teams-login/ .
I keep seeing references to my child's email address. Do I need to check their email?
Nope! The email address isn't actually a functioning address - it just allows the kids to log on to apps and devices that belong to APS. It also allows them access to their Google Drive.
How do I update the APS iPad's iOS?
Instructions can be found here: https://www.apsva.us/digital-learning/digital-learning-device-help/update_ios/
If your updates keep failing at home, sometimes it works alot faster if you're close to a school (so you can connect to the school's wireless network)! We've had success parked in a school parking lot!